Frequently asked questions
Products related
Yes, please send an email to mika@mikachemical.com, Our sales representatives will reply you in 12 hours about your requirements.
If you can’t find what you’re looking for within our website, then get in touch with us. If you need more information, please kindly contact with our sales representative from the CONTACT form in our website or kindly send an email to mika@mikachemical.com.
Mikazone is an active brand in more than 20 different countries and has certain distribution channels via official agents and distributors all over the world. Please contact us to obtain a local agent or distributor information, more technical and commercial information available from our agents and distributors serving customers in your country. Meanwhile, we also welcome you to apply to be our distributor in the countries to be developed.
The total amount should be at least one pallet and we can load 500kg – 1000kg in a pallet depending on the product type. We are not recommending loading less than one pallet because of product safety inside the container. If you need less than these amounts, it’s better to make the delivery with air cargo.
We’d love to offer samples for your testing, lab approval and polit production before your PO confirmed.
Basically, we send 200g samples to you for free by DHL, FEDEX or TNT.
You can send a samples request on contact us on website or mail to mika@mikachemical.com, Our sales representatives will reply you in 12 hours.
Yes, reference formulas for main applications are provided. However, the actual dosage is usually adjusted according to local filler materials, climatic conditions, processing techniques, and legal requirements. Please feel free to contact us online or send an email to mika@mikachemical.com, our service team will provide you with professional technical support.
The recommended evaluation/shelf life of Mikazone® cellulose ether products are 24 months.
And the recommended evaluation / shelf life of Mikazone® redispersible polymer powder products are 12 months. The products should store in cool place, keep the container tightly closed in dry and well-ventilated place.
Yes, we support blank bags, neutral bags, OEM bag packaging, and more options. In addition, we are happy to put a private label on your bag to help you with local marketing.
We understand that some countries/regions have mandatory requirements for international trade and payment terms, so we support T/T, L/C and D/P to facilitate business from different countries.
This is not a problem. Our experienced technical team and high-tech laboratory can check your special requirements, and we can produce different improved products for each different customer. Please contact our sales representative.
We are sorry, this is impossible. We are implementing exclusive rights to our agents, and we should protect them in their market. Your customers should contact our official agents directly.
Packing and Logistics
Of course, we support mixed container transportation of different products in the same container.
Generally, we can ship within 7 -15 days after receiving the official order. Depending on the distance and mode of transportation, the time to reach the final port will vary. According to our experience, it may take about 7-30 days for near ocean routes, and ocean routes may take 45-60 days. please contact us for more accurate information.
Depending on the physical state of the product, the powder is packaged in 25kg multi-layer paper bags with shrink-wrapped palletizing. In addition, if you have any special packaging requirements, please feel free to contact us.
According to the order quantity, sea transportation is our most frequently used shipping method. At the same time, we also support air and land transportation. Some landlocked countries need to choose train transportation.
Technical support
We have chemical laboratories and application laboratories to ensure the best satisfaction of each order.
1) The chemical laboratory allows us to evaluate characteristics such as viscosity, humidity, ash, pH, methyl and hydroxypropyl content, and degree of substitution.
2) The application laboratory allows us to measure open time, water retention, adhesive strength, slip resistance, sag resistance, setting time, and workability.
Please contact our service representatives, our technical team will cooperate with the whole procedure.
Please contact our sales representatives within 30 days after the receipt of the products in case of any complaints. For other technical requests, you can contact us on 7/24.
Mikazone and more
All our cellulose ether production activities have passed ISO 9001:2015 standard certification.
Quality means uniformity, stability and consistency. We do this:
1) Advanced gas-solid phase integrated equipment reaction technology and DCS automatic production line, so the quality of different batches is consistent.
2) Our quality confidence comes from the most advanced equipment, advanced testing equipment and professional engineers. Under the strict implementation of ISO9001 international standards, each batch of delivery is delivered with care.
We have chemical laboratories and application laboratories to test the performance indicators of each batch of goods.
1) The chemical laboratory allows us to evaluate characteristics such as viscosity, humidity, ash, pH, methyl and hydroxypropyl content, and degree of substitution.
2)The application laboratory allows us to measure open time, water retention, adhesive strength, slip resistance, sag resistance, setting time, and workability.
Welcome to China! Please just contact with our sales representatives for a suitable time arrangement. Then, we can help you to get your visa and hotel bookings. Also, you can contact our sales representatives during famous exhibitions and meetings conducted every year such as; China Coat, Middle East Coating Show, European Coating Show, American Coating Show, etc. You can follow our attendance details at these events on our website.
Say Hello!
Get In Touch With Us
Welcome to contact us to get your free samples. If you have any questions or suggestions, sharing your words with us!
No.19 Lishan N Road, Tianqiao, Jinan, Shandong, China.